In the course of QIT Plus’ business, there may be circumstances where QIT Plus collects personal information and QIT Plus’ Privacy Policy has been developed to ensure that all this information is handled appropriately.
QIT Plus is committed to complying with the Privacy Act 1988 and the Australian Privacy Principles in relation to all personal information that it collects, and this commitment is demonstrated in this Policy. The Privacy Amendment (Enhancing Privacy Protection) Act 2012 incorporates the Australian Privacy Principles and personal information collected and held by QIT Plus will be treated in accordance with those principles including the increased requirements that came into effect in March 2014.
This policy outlines the broad controls which QIT Plus has adopted to govern the way it collects and uses personal information, the circumstances in which it might disclose personal information to third parties, how individuals can access their personal information held by QIT Plus and the process for dealing with any complaints or issues regarding QIT Plus’ treatment of an individual’s personal information.
This Privacy Policy governs your access to and use of qitplus.com, including any content, functionality and services offered on or through qitplus.com (the “Website”), whether as a guest or a registered user.
QIT Plus may make changes to this Privacy Policy as required without notice.
QIT Plus acknowledges that this policy relates to QIT Plus only and that all related subsidiaries (including mutuals) are responsible, through their respective governance structures to maintain their individual privacy policies.
When you access the Website, the Company will learn certain information about you during your visit.
“Personal Information” means information or an opinion, about an identified individual, or an individual who is reasonably identifiable: a) whether the information is true or not; and b) whether the information or opinion is recorded in a material form or not. The Australian Privacy Principles (AAP) (full details can be found in Privacy Act 1988 Schedule 1) can be broadly categorised into the following groups: 1. Consideration of personal information privacy 2. Collection of personal information 3. Dealing with personal information 4. Integrity of personal information 5. Access to and correction of personal information
The Website provides various places for users to provide information. We collect information that users provide by communicating with us via contact forms, providing comments or other feedback, and providing information when ordering a product or service via the Website.
We use information you provide to us to deliver the requested product and/or service, to improve our overall performance, and to provide you with offers, promotions, and information.
As you navigate through our Website, we may use automatic data collection technologies including Google Analytics to collect certain information about your equipment, browsing actions, and patterns. This will generally include information about your location, your traffic pattern through our website, and any communications between your computer and our Website. Among other things, we will collect data about the type of computer you use, your Internet connection, your IP address, your operating system, and your browser type.
The information we collect automatically is used for statistical data and will not include personal information. We use this data to improve our Website and our service offerings. To the extent that you voluntarily provide personal information to us, our systems will associate the automatically collected information with your personal information.
This Policy applies to any individuals in respect of whom QIT Plus currently holds, or may in the future collect, personal information.
We may only collect personal information if it is necessary for one or more of our functions or activities. The way we collect personal information must be lawful, fair and not unreasonably intrusive.
The QIT Plus uses only information that is collected directly from the individual, the entity that employs or engages the individual or from our service providers who have collected the information directly from the individual or entity.
The type of personal information we collect includes, but is not limited to:
1. the name and contact details of individuals who seek employment with QIT Plus including employment experience, qualifications and other information provided by applicants;
2. the name and contact details of individuals who purchase goods or services from us;
3. the name and contact details of individuals who contact the QIT Plus seeking information or assistance;
4. credit card and bank account information for payment of invoices;
5. the name and contact details of individuals who access information made available by us through electronic means such as the internet;
6. historical financial data about specific transactions entered into between individuals and QIT Plus;
We must take reasonable steps to: -
a) protect the personal information we hold from misuse and loss and from unauthorised access, modification or disclosure; and,
b) destroy personal information if it is no longer needed for the purpose for which it was originally obtained.
When personal information is collected from an individual we agree to advise;
1. the purpose for which the information is collected; 2. that the individual can get access to their personal information; 3. who the information will usually be disclosed to (if at all); and 4. the consequences for the individual if all or part of the information is not provided.
We must not use or disclose personal information about an individual for a purpose other than the primary purpose of collection unless: -
1. the individual would reasonably expect us to use or disclose the information for the other purpose and the secondary purpose relates to the primary purpose;
2. the individual has consented to the use or disclosure;
3. the use of the information is for the secondary purpose of direct marketing, and an opportunity has been provided to the individual to decline the use of the information for direct marketing purposes; or
4. it is reasonably necessary for the information to be used or disclosed in the public interest or for law enforcement or public safety purposes.
Why we are collecting personal information and how we plan to use it may be obvious when the information is collected. If not, we must obtain the consent of the individual before using the personal information for any purpose which is not within the reasonable expectation of the individual.
QIT Plus retains contact details of the personnel of entities with whom it does business in a Customer Relationship Management Database (CRM). It shares contact information with its related bodies corporate for the purpose of its related bodies corporate accessing contact details of the entities with who they do business under arrangements made by QIT Plus.
Also, QIT Plus retains contact details of individuals who contact QIT Plus for assistance. QIT Plus discloses these contact details to related bodies corporate of QIT Plus for the purpose of the related bodies corporate responding to the individual’s request for assistance.
Any individual in respect of whom we hold personal information must be given the right to access and correct the information on request. Except in circumstances specified in APP 12.3, the individual is allowed to inspect the personal information we hold about them, take notes about the information or obtain and keep copies of the information. If we need to refuse a request either for access to personal information or the manner in which the information is being sought, the individual will be informed of this.
Generally, this will only be in circumstances where providing access would be unlawful or contrary to the legislation. If an individual wants to access personal information, the request for access should be directed in writing to:
The Privacy Officer, QIT Plus Pty Ltd 12/121 Shute Harbour Road Cannonvale QLD 4802
* Please note that an administration fee may apply for the provision of information *
Similar to other commercial websites, our website utilizes a standard technology called “cookies” and server logs to collect information about how our site is used. Information gathered through cookies and server logs may include the date and time of visits, the pages viewed, time spent at our site, and the websites visited just before and just after our own, as well as your IP address.
A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a website, that site’s computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each website can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites.
The Company reserves the right to use technological equivalents of cookies, including social media pixels. These pixels allow social media sites to track visitors to outside websites so as to tailor advertising messages users see while visiting that social media website. The Company reserves the right to use these pixels in compliance with the policies of the various social media sites.
If you have a question about your cookie data, or if you wish to update or withdraw your cookie collection consent at any time, you can contact our team via privacy@qitplus.com.
Some content or applications, including advertisements, on the Website are served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioural) advertising or other targeted content.
We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.
If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received online, mail, and telephone. This also applies when you register for our website, sign up through any of our forms using your email address or make a purchase on this site. For further information see the email policies below.
We are committed to keeping your e-mail address confidential. We do not sell, rent, or lease our subscription lists to third parties, and will not disclose your email address to any third parties except as allowed in the section titled Disclosure of Your Information.
We will maintain the information you send via e-mail in accordance with applicable federal law.
All e-mails sent from our organisation will clearly state who the e-mail is from and provide clear information on how to contact the sender. In addition, all e-mail messages will also contain concise information on how to remove yourself from our mailing list so that you receive no further e-mail communication from us.
Our emails provide users the opportunity to opt-out of receiving communications from us and our partners by reading the unsubscribe instructions located at the bottom of any e-mail they receive from us at anytime.
Users who no longer wish to receive our newsletter or promotional materials may opt-out of receiving these communications by clicking on the unsubscribe link in the e-mail.
The Company collects your information in order to record and support your participation in the activities you select. If you register to download a resource, sign up for our newsletter, and/or purchase a product from us, we collect your information. We use this information to track your preferences and to keep you informed about the products and services you have selected to receive and any related products and/or services. As a visitor to this Website, you can engage in most activities without providing any personal information. It is only when you seek to download resources and/or register for services that you are required to provide information. If you opt to receive any free resources, participate in any free training programs, register for a webinar, register for a live event, register for a seminar, or purchase any products sold by the Company on this Website, we will only enrol you to receive our free email newsletter if you affirmatively consent to it. If you do not wish to receive this newsletter, you can unsubscribe anytime. We include an “unsubscribe” link at the bottom of every email we send. If you ever have trouble unsubscribing, you can send an email to privacy@qitplus.com requesting to unsubscribe from future emails.
We use personal information for purposes of presenting our Website and its contents to you, providing you with information, providing you with offers for products and services, providing you with information about your subscriptions and products, carrying out any contract between you and the Company, administering our business activities, providing customer service, and making available other items and services to our customers and prospective customers.
From time-to-time, we may use the information you provide to us to make you offers to purchase products and services provided by third parties in exchange for a commission to be paid to us by such third parties. Should you opt to take part in such promotions, the third parties will receive your information.
From time-to-time, we may use the information you provide to us to display advertisements to you that are tailored to your personal characteristics, interests, and activities.
As a general rule, we do not sell, rent, lease or otherwise transfer any information collected whether automatically or through your voluntary action.
We may disclose your personal information to our subsidiaries, affiliates, and service providers for the purpose of providing our services to you. We may disclose your personal information to a third party, including a lawyer or collection agency, when necessary to enforce our terms of service or any other agreement between you and the Company.
We may provide your information to any successor in interest in the event of a merger, divestiture, restructuring, reorganisation, dissolution, or other sale or transfer of some or all of the Company’s assets and/or business.
We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights or when compelled by a court or other governmental entity to do so.
QIT Plus uses physical and electronic security measures including restricting physical access to its offices, firewalls and secure databases to keep personal information secure. QIT Plus also destroys or permanently de-identifies personal identification which is no longer needed for the purpose for which it was originally collected.
It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users’ personal information, we will notify you by email to the email address specified in your account and/or through a notice on the Website home page. The date the privacy policy was last revised is identified at the bottom of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes.
If you are within the European Union, you are entitled to certain information and have certain rights under the General Data Protection Regulation. Those rights include:
We will retain any information you choose to provide to us until the earlier of: (a) you asking us to delete the information, (b) our decision to cease using our existing data providers, or (c) the Company decides that the value in retaining the data is outweighed by the costs of retaining it.
You have the right to request access to your data that the Company stores and the rights to either rectify or erase your personal data.
You have the right to seek restrictions on the processing of your data.
You have the right to object to the processing of your data and the right to the portability of your data.
To the extent that you provided consent to the Company’s processing of your personal data, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing based upon consent that occurred prior to your withdrawal of consent.
You have the right to lodge a complaint with a supervisory authority that has jurisdiction over issues related to the General Data Protection Regulation.
We require only the information that is reasonably required to enter into a contract with you. We will not require you to provide consent for any unnecessary processing as a condition of entering into a contract with us.
If an individual has a requirement to correct any personal information held by QIT Plus, the details of the requirement should be directed in writing to:
The Privacy Officer, QIT Plus Pty Ltd 12/121 Shute Harbour Road Cannonvale QLD 4802
or emailed to:
privacy@qitplus.com
All corrections will be actioned within five (5) business days and you will receive confirmation that the correction has been completed. All correspondence will be treated confidentially.
If an individual has a complaint concerning personal information held by QIT PLUS, the complaint should be directed to:
The Privacy Officer, QIT Plus Pty Ltd 12/121 Shute Harbour Road Cannonvale QLD 4802
or emailed to:
privacy@qitplus.com
All complaints will be reviewed by our Privacy Officer and will be responded to within five (5) business days. You will be kept up to date with the progress of your matter and notified of any action identified to be undertaken. All complaints will be treated confidentially.
