Incident Management

When an incident or event occurs, it’s critical to be able to lead your team, gather and share information quickly, and record the critical decisions being made during each activation stage. But most standard project management systems don’t have the capabilities to manage large scale incidents.

What you need is a single software that can:

• Capture all critical information updates, actions and intelligence for effective decision support.
• Offer a complete, real-time operating picture that is current and detailed.
• Coordinate and manage response strategies, commands and operation outcomes from a single point of truth using a scalable system that everyone has access to (while following the objectives and principles of AIIMS.)
• Streamline and correlate real-time information to cater for numerous roles and requirements using visual formats (charts and metrics), interactive formats (maps and reporting) and communicative formats (broadcasts, email, SMS, bulletins, public information dashboards.)
• Create custom workflows and predefined tasks, or even preload incidents, so that response time is reduced and response strategies can follow practiced, familiar procedures in the system.
• Draw from existing and real-time data, with all actions and decisions being recorded in real time for evidence based reporting.

Information Sharing

The biggest problem often identified during an emergency response operation is inability to keep up with information demand, especially when different types of information need to be shared with those immediately impacted, the wider community, third party organizations, key stakeholders and emergency personnel.

This is where a single-point-of-truth is needed to:

• Keep the general public updated from a single point of truth, with real-time information, that is organized and presented with simplicity.
• Empower the local community to make better informed decisions.
• Present a real-time, common operating picture of the incident/event so that key responders can make decisions based on the incident location, those being impacted, nearby contacts, and escalation status.
• Reduce overall call times so that incidents can be resolved faster.
• Maintain excellent communication between key stakeholders, third party emergency services and organizations, and the general public.